Office of Student Accounts

You can view your account by visiting MyUMUC and clicking on
MyAcademics > Finances> Account Summary.

The due date for each charge is listed on the far right under “Due Date”.

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2. When can I expect my tuition assistance to be applied?

Tuition Assistance is applied to your account within 72 hours of receipt. If your account does not reflect your tuition assistance payment after 72 hours, please contact our office at 800-888-UMUC (8682), select option 2.

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3. How can I confirm that you received my tuition assistance?

There is currently not an online confirmation process for tuition assistance forms. If your account does not reflect your tuition assistance payment after 72 hours, please contact our office at 800-888-UMUC (8682), select option 2.

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4. When will I receive my refund?

Refunds for payments in excess of your charges are generated the following business day depending on the source of the payment. Please refer below:

Personal check payments are processed 21 days after the credit becomes available. Once your refund has been processed, you can expect to receive a check within 7-11 business days.

Credit card refunds are generated weekly and will be charged back to the credit used.

Financial Aid refunds are processed the following business day. Once your refund has been processed, you can expect to receive a check within 7-11 business days.

Cash or money order refunds are refunded the following business day in the form of a check. Once your refund has been processed, you can expect to receive a check within 7-11 business day.

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5. Can you deposit my refund directly into my bank account?

Currently UMUC is not setup to deposit refunds directly into a student’s bank account.

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6. Can I request an extension on my due date?

Unfortunately no. However, if you are experiencing difficulty with the application of your payment option, please contact us at studentaccounts@umuc.edu

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7. Why hasn’t my personal check been applied to my account?

Payments are applied within 24 hours of receipt. If your personal check is not applied to your account within 7-10 business days after you mailed it to UMUC, e-mail us at studentaccounts@umuc.edu or call us at 800-888-UMUC (8682), select option 2.

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8. For what timeframe does the 1098T cover?

The 1098T forms issued January 2008 cover qualified education expenses incurred during the 2007 calendar year. That would include Spring 2007, Summer 2007, Fall 2007, and potentially Spring 2008, if you enrolled prior to December 31, 2007.

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9. Can you send my 1098T to me electronically?

1098T forms cannot be sent electronically at this time.

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10. How can I obtain a copy of my statement of account?

To receive your statement of account, please e-mail the Office of Student Accounts at studentaccounts@umuc.edu

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11. Where can I find the tuition rates for this term?

Tuition rates can be found by visiting http://www.umuc.edu/studserv/tuition/tuition_home.shtml

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12. How do I make a payment?

For your convenience, UMUC accepts a variety of payment methods, including major credits, check and money order, and e-check.

Credit Card (AMEX, Discover, Visa, or MasterCard)
To pay any UMUC account balances online, log in to MyUMUC, select MyAcademics > MyFinances > Make a Payment.

Check and Money Order
Check and money order payments can be made in person or mailed to:

UMUC
3501 University Boulevard East
SFSC 2241
Adelphi, MD 20783

(Hours: 8:30 a.m. to 6:00 p.m.)

E-Check
UMUC now accepts e-check, a fast and convenient way to pay your account balance directly from your checking account. Learn more about Paying Your Account Balance by E-Check in MyUMUC.

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13. How can I see how much I owe?

You can access your account by logging into MyUMUC, and selecting MyAcademics > MyFinances > Account Summary. This will give you a breakdown of your balance by term.

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14. Why was my credit card declined?

If your credit card was declined at the time of submission, you may want to check the account number to confirm the information was entered correctly. Otherwise, a decline means that funds were insufficient.
If you are using a VISA check card and the card was declined, you may want to call your bank to verify the limit the bank sets on these transactions.

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15. What happens if I don’t pay my bill?

If you do not pay your account balance by the due date, you may be disenrolled from your classes and lose eligibility for other services, such as receipt of transcripts and diplomas.

Per State of Maryland regulations, unpaid accounts are generally considered delinquent at 90 days past due. At that time, an unpaid account is eligible for transfer to the State of Maryland Central Collection Unit.

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16. Can I use a payment plan to assist in settling my student account balance?

Yes! UMUC participates in the TuitionPay program managed by AMS, a Sallie Mae company. If you are interested in a payment plan option, please go to http://www.amsweb.com/ for more information. Enrollment in the TuitionPay program needs to be completed at the beginning of each term by the due date.

Payment plan options are generally not offered for past due debt from a prior term.

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