Office of Student Accounts

The positive service indicators are for informational purposes only. They will update you on a specific status such as pending financial aid.
In most cases, negative service indicators suppress services such as enrollment or the release of transcripts.

Please Note: Additional service indicators used within other departments are not provided here.

Positive Service Indictors	Reason	Services Interrupted	Resolution
PFA – Pending financial aid	Financial aid students will not be disenrolled from classes once we have determined that a student is receiving enough financial aid to cover their balance in full.	Disenrollment prevented	N/A

	Reason	Interrupted/Prohibited Services	Resolution
ADR – Bad address	Mail sent to the address on file was returned to UMUC as undelivered to the sender.	Enrollment Requesting/releasing an official transcript	Update the address we have on file by loggin into MyUMUC and selecting MyInfo. Inform your academic advisor of the update.
COL – Account transferred collections	Payment was not collected by UMUC after several notifications to the student. Balance has been transferred to the State Central Collection Unit (SCCU) for collection.	Enrollment Application for graduation Requesting/releasing an official transcript Release of grades	You can contact SCCU to determine the balance due and to make payment in full at 410-767-1220 or 800-705-3493 or by visiting the Maryland . Department of Budget & Management Web site After payment has been received by SCCU, please provide UMUC with a copy of your SCCU receipt indicating “Paid in Full” to restore your services.
DUP – Duplicate record	It has been identified that you have a duplicate record within our system.	Enrollment Refunds Requesting/releasing an official transcript	Please contact your academic advisor for resolution.
NCK – No payment by check	A check previously provided to us was returned as unpaid.	All check writing privileges	N/A
NRF – No refund released	If there is a problem with a student's account or it is determined that the student is not eligible for the refund, a no refund hold may be applied to the account.	Refunds	Please contact the Office of Student Accounts at 800-888-UMUC (8682) opt. 2, to determine why your refund has not been released.
ODB – Overdue Balance	Student has an unpaid balance that has exceeded the due date.	Enrollment Requesting/releasing a transcript Application for graduation	Payment can be made online via credit card or check. To make payment, please log in to MyUMUC and select My Finances > Finances > Make a Payment.
PEX – Perkins exit interview	Perkins Exit interview is incomplete.	Release of diploma Release of transcripts	Please contact Jean Measell at 800-888-UMUC (8682) opt.2 and request an exit interview.
PRK – Perkins past due	Perkins loan is past due.	Enrollment Release of diploma Release of transcripts Release of grades	Please contact Jean Measell at 800-888-UMUC opt.2 to determine how to make payment.
WOF – Account written off	UMUC has written a small balance off.	Enrollment Release of diploma Release of transcripts Release of grades	Please contact the Office of Student Accounts to determine the total balance due. Payment must be made in full prior to the removal of this service indicator.