Essential Competencies for the 21st Century Manager
The "Essential Competencies for the 21st Century Manager" series will include 10 episodes that discuss the 10 managerial competencies that form the basis of the UMUC MBA program. The competencies are: systems thinking, critical thinking, information literacy, technology fluency, diversity and cross-cultural awareness, communication skills, team-building skills, decision making, executing decisions, and ethical leadership. The discussions are presented by the Business and Executive Programs department chair and the MBA program directors.
Overview of the Essential Competencies
Dr. Michael Evanchik (associate dean) introduces the ten most important competencies that are essential to the 21st century manager.
Overview_of_the_Essential_Competencies.mp3 (3.01 minutes, 1.2 Mb)
Systems Thinking: Techniques for Business Managers
Dr. Michael Evanchik (associate dean) defines systems thinking and how it can help managers focus on a problem's root cause, rather than its result.
System_Thinking.mp3 (10:55 minutes, 2.5 MB)
Critical Thinking: Understanding The "Why" of Complex Business Problems
Dr. Rosemary Hartigan (program director) explores critical thinking and its importance in helping managers understand the "why" of new management problems.
Critical_Thinking.mp3 (9:45 minutes, 2.23 MB)
Information Literacy: Improving The Effectiveness of Business Decisions
Dr. Ann Herd (professor) discusses information literacy and its role in problem solving and decision making.
Information_Literacy.mp3 (10:07 minutes, 2.31 MB)
Technology Fluency: An Overview for Business Students
Dr. James Stewart (program director) explains why it is important to your career to remain technically fluent.
Technology_Fluency.mp3 (9:47 minutes, 2.8 MB)
Innovation: An Essential Ingredient for Business Success
Dr. Conrad Boyle explains what innovation really is and how it leads to growth via improvements in efficiency, productivity, quality, market share, etc.
Innovation.mp3 (16:17 minutes, 3.72 MB)
Diversity and Cross-Cultural Awareness: Avoiding Global Marketplace Misstep
Dr. Monica Bolesta (program director) speaks about diversity and cross-cultural awareness and its role in the global marketplace.
Diversity_Cultural_Awareness.mp3 (10:14 minutes, 2.34 MB)
Communication Skills: Finding The Message In What Isn't Said
Dr. Chris Hannah (program director) discusses communication and its relevance to managers in an organization.
Communication_Skills.mp3 (11:27 minutes, 2.62 MB)
Team Building: A Vital Resource for Global Business Effectiveness
Dr. Jane Ross (program director) explains the importance of effective team building in organizations.
Team_Building.mp3 (10:29 minutes, 2.4 MB)
Decision Making and Executing Decisions: Beyond Theories, Concepts, and Methods to Competent Application
Dr. Les Livingstone (program director) explains how powerful tools of analysis and careful comparison of the costs and benefits of alternative actions are important for effective decision making.
Decision_Making.mp3 (13:34 minutes, 3.1 MB)
Ethical Leadership: A Practical Approach for Business Managers
Dr. Chuck Newman (program director) shares his thoughts on ethical leadership in the 21st century.
Ethical_Leadership.mp3 (13.24 minutes, 3.06 MB)