Center for Support of Instruction
University of Maryland University College
3501 University Blvd. East, Adelphi, MD 20783
Kathleen Puckett Ford, Director
Kathleen Puckett Ford is an intensely focused and visionary professional with a proven commitment to laying an optimal groundwork for the successful and timely fulfillment of projects that significantly enhance the availability of vital educational and social services to traditionally under-represented groups. Read more...
Heloisa Siffert, Acting Assistant Director
Heloisa began working at the Graduate School in July 2001. Heloisa brings a wealth of experience in the areas of graphic design andmultimedia to to GSMT's ITS department as well as to SUS.
Heloisa was born, raised, and educated in Brazil. She alsospent four years studying in England before returning to Brazil. Heloisa holds undergraduate and graduate degrees in Industrial Design and Computer Graphics, respectively. She has a strong technical background having utilized both Mac and PC systems and software packages such as Dreamweaver,Photoshop, Fireworks, Director, and Flash. Read me...
Floyd Csir, Instructional Support Specialist
Floyd Csir enjoys collaborating with colleagues on a variety of instructional technology projects that help students, faculty, and staff reach their goals. He joined the CSI staff in August 2009 as an Instructional Support Specialist. Read more...
Towanda Jones, Instructional Support Specialist
Prior to coming to UMUC, Towanda worked at University of Maryland College Park for 16 years supporting faculty, students, and staff in the areas of computer technology, graphic and web design, and technical support and training.
In August 2001, Towanda earned a B.S. degree in Information Systems Management (IFSM) from UMUC, and she has continued to expand her knowledge, experience, and professional development by learning various multimedia technologies such as Flash, video editing, and Apple iLife applications. Read more...
Laddie Odom, Multimedia Producer
Laddie Odom began his professional career over two decades ago in Detroit as an animator and special effects artist for regional and national television commercial campaigns.
After moving to Chicago in the 1980s, he first found employment in "multimedia," which at the time meant slide shows, produced with traditional analog photographic and graphic tools. Read more...
Susan Pollack, Instructional Support Specialist
Susan began her career at UMUC in 1998 as a digital communication specialist in the Center for the Virtual University. She later spent a few years in the Center for Media & New Technology prior to joining the Center for Support of Instruction in 2007.
With an undergraduate degree in professional writing from Carnegie Mellon University and a Master of Distance Education from UMUC, Susan brings to the table a wealth of experience in online communications and learning. Read more...
Prince Rozario, Multimedia Production Specialist
Prince joined the Center for Support of Instruction in March 2011 as a multimedia production specialist. A native of Bangladesh, he immigrated to the Washington, DC area in 1986. Read more...
Deb Schroeder, Senior Instructional Support Specialist
Deb Schroeder has been with UMUC for over twenty years. She spent four years in Undergraduate Admissions prior to moving to the Graduate School. While working in General Management Programs, Deb became fascinated with technology and pursued an education in computer science. Upon completing her degree in Management Information Systems, Deb became a Distance Education Coordinator in 1999. Read more...
Sa Sun, Instructional Support Specialist
Sa Sun joined the Center for Support of Instruction as an instructional support specialist in December 2010. She holds an MA in Instructional Design and Technology from the University of Iowa. Before coming to UMUC, Sa worked as an instructional designer for the University of Iowa Center for Credit Programs, University of Illinois Springfield Online, and Boston University Online. Read more...