Master of Business Administration
Graduate School of Management and Technology
Program Information
Outside Resources
Who We Are
MBA StaffDirectors & Faculty Profiles
Student Profiles
News and Information
MBA NewsletterIACBE Accreditation
The MBA Wins Awards for Quality
UMUC Wins Three MDLA Awards, Cements Reputation as the Leader in Distance Learning.
Learn more about the MBA Program and its competency-based approach. Listen to what faculty have to say.
Essential Competencies for the 21st Century Manager
The “Essential Competencies for the 21st Century Manager” series will include 10 episodes that discuss the 10 managerial competencies that form the basis of the UMUC MBA program. The competencies are: systems thinking, critical thinking, information literacy, technology fluency, diversity and cross-cultural awareness, communication skills, team-building skills, decision making, executing decisions, and ethical leadership. The discussions are presented by the Business and Executive Programs department chair and the MBA program directors.
- Overview of the Essential Competencies

- Dr. Michael Evanchik (associate dean) introduces the ten most important competencies that are essential to the 21st century manager.
Overview_of_the_Essential_Competencies.mp3 3.01 minutes, 1.2 Mb Overview of the Essential Competencies - Transcript
- Systems Thinking: Techniques for Business Managers

- Dr. Michael Evanchik (associate dean) defines systems thinking and how it can help managers focus on a problem's root cause, rather than its result.
- System_Thinking.mp3 10:55 minutes, 2.5 MB
- System Thinking - Transcript

- System Thinking - Transcript
- Critical Thinking: Understanding The "Why" of Complex Business Problems

- Dr. Rosemary Hartigan (program director) explores critical thinking and its importance in helping managers understand the "why" of new management problems.
- Critical_Thinking.mp3 9:45 minutes, 2.23 MB
- Critical Thinking - Transcript

- Information Literacy: Improving The Effectiveness of Business Decisions

- Dr. Ann Herd (professor) discusses information literacy and its role in problem solving and decision making.
- Information_Literacy.mp3 10:07 minutes, 2.31 MB
- Information Literacy - Transcript

- Technology Fluency: An Overview For Business Students

- Dr. James Stewart (program director) explains why it is important to your career to remain technically fluent.
- Technology_Fluency.mp3 9:47 minutes, 2.8 MB
- Technology Fluency - Transcript

- Innovation: An Essential Ingredient For Business Success

- Dr. Conrad Boyle explains what innovation really is and how it leads to growth via improvements in efficiency, productivity, quality, market share, etc.
- Innovation.mp3 16:17 minutes, 3.72 MB
- Innovation - Transcript

- Diversity and Cross-Cultural Awareness: Avoiding Global Marketplace Missteps

- Dr. Monica Bolesta (program director) speaks about diversity and cross-cultural awareness and its role in the global marketplace.
- Diversity_Cultural_Awareness.mp3 10:14 minutes, 2.34 MB
- Diversity and Cross-Cultural Awareness - Transcript

- Communication Skills: Finding The Message In What Isn't Said

- Dr. Chris Hannah (program director) discusses communication and its relevance to managers in an organization.
- Communication_Skills.mp3 11:27 minutes, 2.62 MB
- Communication Skills - Transcript

- Team Building: A Vital Resource for Global Business Effectiveness

- Dr. Jane Ross (program director) explains the importance of effective team building in organizations.
- Team_Building.mp3 10:29 minutes, 2.4 MB
- Team Building - Transcript

- Decision Making and Executing Decisions: Beyond Theories, Concepts, and Methods to Competent Application

- Dr. Les Livingstone (program director) explains how powerful tools of analysis and careful comparison of the costs and benefits of alternative actions are important for effective decision making.
- Decision_Making.mp3 13:34 minutes, 3.1 MB
- Decision Making - Transcript

- Ethical Leadership: A Practical Approach for Business Managers

- Dr. Chuck Newman (program director) shares his thoughts on ethical leadership in the 21st century.
- Ethical_Leadership.mp3 13.24 minutes, 3.06 MB
- Ethical Leadership - Transcript

UMUC’s MBA Program Named “Most Outstanding Online Teaching and Learning Program” by the Sloan Consortium