Steve Knode is the chief technical officer of BotKnowledge, Inc. His presentation, given in full here as a videostreamed lecture, describes the emergence of intelligent agents as a learning technology. He explains the particular needs they serve and their adaptability to key tasks in learning and education. He profiles key types of agent and shows how they work. Lastly, he comments on industry trends and the developing market for intelligent agents in customer relations management.

A highlight of Knode's presentation is his interaction with Sylvie, an online verbot program which he has developed extensively. Those interested in further exploring how Sylvie and other intelligent agents work are invited to peruse the links.

Knode's presentation is introduced by Dr. Theodore Stone, Director of the Center for the Virtual University. Total running time for the presentation is just over one hour.

Note: To watch the video clip below, you'll need to download the free RealOne Player.

About Steve Knode

Dr. Steve Knode is a retired United States Air Force officer now engaged in an academic teaching and research career. He has an extensive background in the areas of decision making, decision support systems, artificial intelligence and intelligent agents. Since his retirement from the USAF, Dr. Knode has been engaged in teaching, research, and developing courses and applications in the areas of applied Artificial Intelligence and Intelligent Agents. He is the Chief Technical Officer of Botknowledge, Inc., a company dedicated to development and deployment of Intelligent Agent technology in the educational environment.