TK20: Issue - I Forgot My Account Password

TK20: Issue - I Forgot My Account Password

Issue:

I have forgotten my TK20 account password.


Solution:

You can retrieve your TK20 password at any time from the Login Screen by following the steps below.


Retrieving Your TK20 Password

Step 1

Click the "forgot your username or password?" link.

Step 2

Enter your First Name, Last Name, and Personal ID Number from the Get Username and Password screen.

Step 3

Click Remind Me.

Step 4

Enter your Secret Question Answer.

Step 5

Click Remind Me.

Step 6

Your password will be reset and your new password will be displayed.

Step 7

Click Return to Login.