Step 1: Maximize the window you wish to capture and minimize all other windows.
Step 2: Press the PrtScn (Print Screen) key on your keyboard. The PrtScn key is usually located in the upper right corner of the keyboard above the Insert key or the Number keypad. This will save the image to the Clipboard.
Step 3: Click Start > All Programs > Accessories > Paint. When Paint opens, click the Home tab and then click Paste.
Step 4: Click the Paint dropdown arrow to the left of the Home tab.
Step 5: Select Save as in the dropdown menu. Then, select JPEG Picture and save the image to your computer.
Step 6: Attach the screenshots when you submit a web case at http://www.umuc.edu/help/ or when you reply to an email request from a Support Agent.