Browser Settings and Cache Clearing Instructions

For your convenience, your computer automatically stores copies of frequently accessed pages in its memory cache or disk cache. This way, your computer can quickly reload pages each time you view them without having to retrieve them from the network. However, in the MyUMUC Portal, you should clear the cache regularly to increase your browser's performance and ensure that you are accessing the most recent pages. Many of the problems reported by users can be resolved by deleting cookies and temporary files in the browser.

Browser Settings and Cache Clearing Instructions for:

Internet Explorer

Netscape Navigator

Firefox

Safari

For a fast and prompt resolution, please provide as much of the following additional information as possible when calling the helpdesk for support:

  • Your computer type (PC or Mac)
  • Your computer’s operating system (i.e. Windows 2000 SP4, Windows XP SP2, OSX 4.8, etc.)
  • Your browser and version (i.e. Microsoft Internet Explorer 7.0, Firefox 2.0, etc.)
  • Your geographic location (state if in U.S., or city and country if overseas)
  • Your relation with UMUC (i.e. faculty, staff, student)

Check to be sure that your computer system meets the MyUMUC Technical Requirements.

Bullet Settings and Cache Clearing in Internet Explorer

IE 7.0   |   IE 6.0

Internet Explorer 7.0

Settings:

  1. Click on Settings and click Every Visit to the Page.
  2. Click on the Security tab and click on the Default Level button, if available.
  3. Click on the Privacy tab and click the Default Level button, if available.
  4. Depending on your privacy preferences, you may move the slide bar to the very bottom to Accept All Cookies or
    1. Click on Sites.
    2. Type umuc.edu in Address of Web site box.
    3. Click on Allow and make sure you see umuc.edu with the Always Allow setting in the Managed Web Sites box.
  5. Click Apply and then OK.

 Cookies and Cache:

  1. Click on Tools, and select Internet Options on the Internet Explorer menu bar.
  2. At the General tab, click Delete.
  3. Click on Delete Files for Temporary Internet Files.
  4. Click on Yes in the confirmation pop-up window.
  5. Click on Delete Cookies for Cookies.
  6. Click on Yes in the confirmation pop-up window.
  7. Click on Close.

 

Internet Explorer 6.0

Settings:

  1. Click on Settings and click Every Visit to the Page.
  2. Click on the Security tab and click on the Default Level button, if available.
  3. Click on the Privacy tab and click the Default Level button, if available.
  4. Depending on your privacy preferences, you may move the slide bar to the very bottom to Accept All Cookies or
    1. Click on Sites.
    2. Type umuc.edu in the Address of Web site box.
    3. Click on Allow and make sure you see umuc.edu with the Always Allow setting in the Managed Web Sites box.
    4. Click on Apply and then OK.

Cookies and Cache:

  1. Click on Tools, and select Internet Options on the Internet Explorer menu bar.
  2. At the General tab, click on Delete Files.
  3. Check Delete all offline content.
  4. Click on OK on the Delete Files dialogue box.
  5. Click on Delete Cookies and click on OK to the box that appears.

Bullet Settings and Cache Clearing in Netscape Navigator

Netscape 8.x   |   Netscape 7.2

Netscape 8.x

Settings:

  1. Click on Tools and select Options on the Netscape menu bar.
  2. On the right-hand side frame, click Site Controls.
  3. Under Web Features, check Allow cookies, Enable JavaScript, and Enable Java.
  4. Select “I’m not sure” in Master Settings section.
  5. Click on OK.

Cookies and Cache

  1. Click on Tools, and select Options on the Netscape menu bar.
  2. On the right hand side frame, click Privacy.
  3. Click on the Clear button next to Cookies.
  4. Click on the Clear button next to Cache.
  5. Click on OK.

Netscape 7.2 

Settings:

  1. Click on Edit and select Preferenceson the Netscape menu bar.
  2. On the left-hand side frame, click the arrow next to Privacy and Security.
  3. On the left-hand side frame, click on Cookies under the Privacy and Security heading.
  4. Make sure “Block cookies” is NOT selected. Then, based on your selection of other options, you may be required to verify/accept cookies occasionally in the portal.
  5. On the left-hand side frame, click on Advanced.
  6. Make sure Enable Java and Enable native object scripting are checked.
  7. Click on OK.

Cookies and Cache

  1. Click on Edit and select Preferences on the Netscape menu bar.
  2. On the left-hand side frame, click the arrow next to Privacy and Security.
  3. On the left-hand side frame, click Cookies under the Privacy and Security heading.
  4. Click on the Cookie Manager button.
  5. Click on the Remove All Cookies button.
  6. Click on the Close button.
  7. On the left-hand side frame, click the arrow next to Advanced.
  8. On the left-hand side frame, click Cache under the Advanced heading.
  9. Click on the Clear Cache button.
  10. Make sure the Every time I view the page radio button is selected. Or you may select the “once per session” option for faster surfing, but you’ll need to clear the cache again when you have problems.

Bullet Settings and Cache Clearing in Firefox

Firefox 2.0

Settings:

  1. Click on Tools, and select Options on the top menu bar.
  2. At the Privacy tab, click Delete Files.
  3. Make sure “Accept cookies from sites” is checked.
    1. If your personal preference is not to accept cookies in general, please click on Exceptions button and make sure umuc.com domain is listed in that exceptions list. To add, type umuc.edu in the Address of the web site box and click on the Allow button (NOT the “Allow for session” button).
    2. Click on the Close button.

Cookies and Cache

  1. Click on Tools, and select Options on the top menu bar.
  2. At the Privacy tab, click Delete Files.
  3. Click on Clear Now button
  4. Make sure Cache and Cookies are checked.
  5. Click on Clear Private Data Now button. The window will be closed after the process is completed.
  6. Click on OK

Settings and Cache Clearing in Safari (for Macs)

Safari 2.0.4

Settings:

  1. Click on Safari on the top menu and select Preferences.
  2. Select the Security tab in the preferences window
  3. In the Web Content section, check Enable Java and Enable Javascript and
  4. In the Web Content section, uncheck Block pop-up windows.
  5. In the Accept Cookies section, check Always. Or you may select Only from sites you navigate to; note that this option may pop up a verification window when you are logged into the portal.

Cookies and Cache

  1. Click on Safari on the top menu and select Preferences.
  2. Click on Empty Cache.
  3. Select Empty in the verification pop-up window.