UMUC Asia Student Launch FAQ
General Questions
1. What is a portal?
A portal is a feature-rich Web environment with more power and functionality than a standard Web site. A portal gives you secure access to online applications, links, and other information. Best of all, you can access everything you need from one convenient URL.
2. How does the MyUMUC student portal benefit me?
MyUMUC offers not only the power of a portal, but also many flexible features. With MyUMUC, you will have access to:
3. Which browsers and Operating Systems is MyUMUC compatible with?
MyUMUC is compatible with a wide range of browsers (including Firefox, Internet Explorer (IE), and Safari) and PC and Macintosh operating systems. For a list of recommendations, please visit https://www.umuc.edu/myumuc/technical_full.html
Logging In to MyUMUC for the First Time
1. When will MyUMUC be available for me to log in to?
A few days after the launch of the worldwide portal (mid-summer 2008), you will receive an e-mail with your login information and instructions. After you receive this e-mail, you will be able to log in to MyUMUC and access the MyUMUC student portal.
2. Do I need an e-mail address to access MyUMUC?
Yes, you must have an e-mail address on file with UMUC in order to have your MyUMUC student portal account created.
3. I don’t have an e-mail address on file with UMUC. What do I do?
If you do not have an e-mail address on file with UMUC, please send your e-mail information to helpdesk@asia.umuc.edu to ensure your MyUMUC student account is created.
4. How and when will I receive my username and password login information?
You will receive your login information and instructions via e-mail a few days following the launch of the Worldwide Portal in mid-summer 2008.
5. What information do I need to provide to log in to MyUMUC for the first time?
To log in to MyUMUC for the first time, you will need your MyUMUC UserID, which will be e-mailed to you shortly after the worldwide portal launch in mid-summer 2008, as well as your e-mail address on file with UMUC and your date of birth.
If you do not have an e-mail address on file with UMUC, please send your e-mail information to helpdesk@asia.umuc.edu to ensure your MyUMUC student account is created.
6. What is my “EmplID” and when will I need to use it?
Your EmplID, also called your Student ID, is the unique student number that will be assigned to you once you have been given a MyUMUC account. Your EmplID will be used as your identifier at the university and will eventually replace any other UMUC student identification numbers that you have been using.
***NOTE: GoArmyEd students will have two EmplIDs—one for UMUC and one for GoArmyEd.
7. May I use my GoArmyEd EmplID to log into the MyUMUC Student Portal?
Your UMUC EmplID will be different from your GoArmyEd EmplID. Students in this situation will have two EmplIDs—one for UMUC and one for GoArmyEd.
8. Will I still have to use my current login for services like the library and WebTycho?
When you receive your MyUMUC account, you will be issued a new student identification number (also called an EmplID), which will eventually replace any of your other UMUC IDs. For example, in late summer or early fall you will use your UMUC EmplID or library barcode to log in to Library Services. More details will be posted on the Library Web site later this summer. Until this change occurs, please continue to access library resources as you normally would.
Your login for WebTycho will not change.
9. Will I still have access to the current student portal?
Once the MyUMUC Portal is made available to all UMUC Asia Students, you will no longer be able to access the current Student Portal at http://www.asia.umuc.edu/portal/. All of your enrollment, course, and personal information will be available to you through MyUMUC.
Technical Support
1. What if I need help logging in to the portal?
The UMUC Asia Helpdesk is ready to assist you with logging in to MyUMUC. If you need help, please send an e-mail to helpdesk@asia.umuc.edu or call DSN: 225-3680 or (+81) 042-552-2511 ext. 5-3680. Monday through Friday, 0730-1700.
2. What resources are available to me for help with using MyUMUC?
The Virtual Help Center (http://www.umuc.edu/myumuc) is a helpful online resource for information, tutorials, and assistance on using MyUMUC. Students and faculty may also use UMUC 360 Support (http://support.umuc.edu), an online, anytime help center for MyUMUC technical support, where you can chat online with the helpdesk, request a call back, submit a help ticket, or tap into the self-help knowledge base.
3. How do I contact the helpdesk?
If you need help, please send an e-mail to helpdesk@asia.umuc.edu or call DSN: 225-3680 or (+81) 042-552-2511 ext. 5-3680. Monday through Friday, 0730-1700.