UMUC Europe Faculty Launch FAQ
General Questions
1. What is a portal?
A portal is a feature-rich Web environment with more power and functionality than a standard Web site. A portal gives you secure access to online applications, links, and other information. Best of all, you can access everything you need from one convenient URL.
2. How does the MyUMUC faculty portal benefit me?
MyUMUC offers not only the power of a portal, but also many flexible features. In addition to your normal staff portal activities, you will soon be able to access course management functions online, such as
3. Which browsers and Operating Systems is MyUMUC compatible with?
MyUMUC is compatible with a wide range of browsers (including Firefox, Internet Explorer (IE), and Safari) and PC and Macintosh operating systems. For a list of recommendations, please visit https://www.umuc.edu/myumuc/technical_full.html
Accessing the Faculty Portal for the First Time
1. When will the faculty portal be available for me?
The faculty portal will be available immediately following the worldwide launch of MyUMUC in summer 2008. You will be able to log in to MyUMUC for instant access to both the staff and faculty portals.
2. As a faculty member, I already use the staff portal. How is the faculty portal any different?
For the most part, your staff portal functionality will remain unchanged—you will still use the staff portal to maintain your personal and timesheet information. From the new MyUMUC Faculty Portal, you will be able to perform new functions, including:
- Viewing class and attendance rosters
- Posting final grades
3. How do I access the new MyUMUC Faculty Portal?
To log in to MyUMUC and access the faculty portal, you will continue to use the same username and password that you have always used. Once you are logged in, you will be able to access both your staff and faculty portal functions.
4. I forgot my username and password for MyUMUC. Who do I contact?
To log in to MyUMUC, you will continue to use the same username and password that you have always used. If you forgot that information, contact umed-helpdesk@ed.umuc.edu or call DSN 314-370-6762, Civ +49-(0)6221-3780, Monday through Friday, 0800-1700.
Technical Support
1. What if I need help logging in to the portal?
The UMUC Europe Helpdesk is ready to assist you with logging in to the Portal or visit your local field representative for assistance. For help, e-mail helpdesk@ed.umuc.edu or call DSN 314-370-6762, Civ +49-(0)6221-378366/277, Monday through Friday, 0800-1700.
2. What resources are available to me for help with using MyUMUC?
The Virtual Help Center (http://www.umuc.edu/myumuc) is a helpful online resource for information, tutorials, and assistance on using MyUMUC. Students and faculty may also use UMUC 360 Support (http://support.umuc.edu), an online, anytime help center for MyUMUC technical support, where you can chat online with the helpdesk, request a call back, submit a help ticket, or tap into the self-help knowledge base.
3. How do I contact the helpdesk?
Contact the Europe Helpdesk at helpdesk@ed.umuc.edu or call DSN 314-370-6762, Civ +49-(0)6221-378366/277, Monday through Friday, 0800-1700.