UMUC Europe Student Launch FAQ

General Questions

1. What is a portal?

A portal is a feature-rich Web environment with more power and functionality than a standard Web site. A portal gives you secure access to online applications, links, and other information. Best of all, you can access everything you need from one convenient URL.

2. How does the MyUMUC student portal benefit me?

MyUMUC offers not only the power of a portal, but also many flexible features. With MyUMUC, you will have access to:

  • Real-time course registration
  • Electronic bill payments
  • Academic records and grades
  • Centralized financial aid information
  • Degree audits and degree plans

3. Which browsers and Operating Systems is MyUMUC compatible with?

MyUMUC is compatible with a wide range of browsers (including Firefox, Internet Explorer (IE), and Safari) and PC and Macintosh operating systems. For a list of recommendations, please visit https://www.umuc.edu/myumuc/technical_full.html

4. Will I be able to continue using the current Europe student portal?

The current Europe student portal will continue to be available through summer 2008. You will be able to view your 2007-2008 Term 5 grades using this portal, where they will be available until they are posted in MyUMUC.

5. Will I have to apply online if I am a continuing student?

If you are a continuing student, you have already applied to the university and do not need to apply online again.

6. How do I know which campus to choose?

You would choose Europe as your campus, if you hold a valid U.S. military ID card and reside in Europe, the Middle East, or Africa. You will be eligible to enroll in both on-site and online courses. View all locations


7. Will I have to apply online if I am a new student? What is an eApp?

Once the MyUMUC Portal launches worldwide this summer 2008, new students may apply online at https://my.umuc.edu using the “Apply Online” button to access the eApp. The eApp is an online application for the university that you submit electronically. If you are unable to apply online in advance, you may still enroll in courses by contacting a UMUC field representative. View all locations.

8. How do I apply for a degree audit?

To receive an official degree audit (also called an evaluation), you will need to complete the Official Evaluation form in MyUMUC and submit it to the Europe Office of Student Services. Students registering through the GoArmyEd portal are not required to request an evaluation. For questions, contact the Europe Office of Student Services at e-mail edstudent_svc@ed.umuc.edu or call DSN 314-370-6762.

9. How can I pay for courses?

MyUMUC allows you to make a secure, real-time online payment using a credit card (Discover, VISA, or MasterCard). You can also pay using checks, money orders, financial aid, or third party payments. Please remember, you will receive a bill in the mail within ten days from the date the charge was incurred if your payment or acceptable arrangements have not been completed.

11. How do I pay using military tuition assistance (TA)?

If you use TA, please provide verification to the UMUC field representative in your local education center. If unable to visit an education center, please send the verification documentation to the UMUC Europe Business Office. Army students who have registered through the GoArmyEd portal are not required to submit TA forms.

Logging In to MyUMUC for the First Time

1. When will MyUMUC be available for me to log in to?

A few days after the launch of MyUMUC (mid-summer 2008), you will receive an e-mail with your login information and instructions. After you receive this e-mail, you will be able to log in to MyUMUC and access the MyUMUC Student Portal.


2. How and when will I receive my MyUMUC username and password?

You will receive your login information via e-mail following the launch of the MyUMUC Student Portal in mid-summer 2008.


3. What information do I need to log in to MyUMUC for the first time?

To log in to MyUMUC for the first time, you will need your MyUMUC UserID, which will be e-mailed to you shortly after the worldwide portal launch in mid-summer 2008, as well as your e-mail address on file with UMUC and your date of birth.


4. I don’t have an e-mail address on file with UMUC. What do I do?

If you do not have an e-mail address on file with UMUC, please provide your e-mail information to your field representative or by e-mailing the Office of Student Services at edstudent_svc@ed.umuc.edu to ensure that your MyUMUC student account is created. You must have an account in order to be e-mailed your username and password.


5. What is my “EmplID” and when will I need to use it?

Your EmplID, also called your Student ID, is the unique student number that will be assigned to you once you have been given a MyUMUC account. Your EmplID will be used as your identifier at the university and will eventually replace any other UMUC student identification numbers that you have been using.

***NOTE: GoArmyEd students will have two EmplIDs—one for UMUC and one for GoArmyEd.


6. May I use my GoArmyEd EmplID to log into the MyUMUC Student Portal?

Your UMUC EmplID will be different from your GoArmyEd EmplID. Students in this situation will have two EmplIDs—one for UMUC and one for GoArmyEd.


7. Will I still have to use my current login information for accessing the library and WebTycho?

When you receive your MyUMUC account, you will be issued a new student identification number (also called an EmplID), which will eventually replace any of your other UMUC IDs. For example, in late summer or early fall you will use your UMUC EmplID or library barcode to log in to Library Services. More details will be posted on the Library Web site later this summer. Until this change occurs, please continue to access library resources as you normally would.

Your login for WebTycho will not change.

Technical Support

1. What if I need help logging in to the portal?

The UMUC Europe Helpdesk is ready to assist you with logging in to the Portal or visit your local field representative for assistance. For help, e-mail helpdesk@ed.umuc.edu or call DSN 314-370-6762, Civ +49-(0)6221-378366/277, Monday through Friday, 0800-1700.

2. What resources are available to me for help with using MyUMUC?

The Virtual Help Center (http://www.umuc.edu/myumuc) is a helpful online resource for information, tutorials, and assistance on using MyUMUC. Students and faculty may also use UMUC 360 Support (http://support.umuc.edu), an online, anytime help center for MyUMUC technical support, where you can chat online with the helpdesk, request a call back, submit a help ticket, or tap into the self-help knowledge base. As always, you may also contact your local field representative.


3. How do I contact the Helpdesk?

Contact the Europe Helpdesk at helpdesk@ed.umuc.edu or call DSN 314-370-6762, Civ +49-(0)6221-378366/277, Monday through Friday, 0800-1700.