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WebTycho School of Undergraduate Studies
Certificate in Negotiation and Conflict Management
The interdisciplinary certificate in negotiation and conflict management is designed for middle managers, customer service personnel, union stewards, work team representatives, contract managers, negotiators, and others whose jobs involve resolving differences between individuals and groups. They may assist in resolving differences in work teams, handle employee disputes, facilitate community discussions where broad differences are likely, assist in negotiating labor differences and contracts, or mediate disputes as an alternative to costly legal confrontations. The goal is to provide students with an understanding of group dynamics, problem solving, team building, and communication strategies that can lead to the effective resolution of conflicts. With appropriate choice of major and elective courses, this certificate may be completed while pursuing the Bachelor of Arts in communication studies.
Total Semester Hours: 18
Five required courses:
- PSYC 345 - Group Dynamics (3)
- SPCH 420 - Small-Group Communication (3)
- SPCH 426 - Negotiation and Conflict Management (3)
- SPCH 470 - Listening (3)
- LGST 327 - Alternative Dispute Resolution (3)
A supporting elective chosen from the following (3):