UMUC- Student Financial Services Internet Feedback

We want to hear from you!

Student Financial Services at the University of Maryland University College is dedicated to providing you with the highest level of customer service possible. The best people to let us know how we are doing in serving you is you, one of our students or a prospective student! If you would be so kind, please take a few minutes to answer the 10 easy questions below.

Please tell us about yourself
(optional)

Full Name:	Phone Number:	Email Address:

1. Are you a new or continuing UMUC student, or considering applying to UMUC?

New

Continuing

Prospective Student/Applicant

2. Have you applied for Financial Aid?

Yes

3. If you have final awards (not estimated), are you satisfied with your Financial Aid Award Package?

Yes

Does not Apply

4. How do you prefer to handle most of your financial aid services?

Online

By telephone

In Person

5. Please rate the following on a scale of one to five (1 = not user-friendly and 5 = very user-friendly).

For obtaining general financial aid information, I found UMUC's website:

1	2	3	4	5
Not user-friendly		Very user-friendly

6. If you have called Student Financial Services (SFS) was the representative you spoke with:

Knowledgeable?				Courteous?
Yes	No	N/A		Yes	No	N/A

7. If you have called SFS and were transferred to a Financial Aid Advisor, did you find the Advisor you spoke with:

Knowledgeable?				Courteous?
Yes	No	N/A		Yes	No	N/A

Did the Advisor resolve your issue?

Yes

N/A

8. If you left a message with a SFS representative, did you receive a return call within 24 to 48 hours of leaving the message?

Yes

Does not Apply

9. If you had an unresolved issue that was passed on to a supervisor, did the supervisor correct/resolve the problem?

Yes

Does not Apply

10. Questions/Comments/Suggestions?