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We want to hear from you!

The Financial Aid Office at the University of Maryland University College is dedicated to providing you with the highest level of customer service possible. The best person to let us know how we are doing in serving you is YOU, one of our students or a prospective student! If you would be so kind, please take a few minutes to answer the questions listed below:

Please tell us about yourself (optional)

Full Name: Telephone Number: Email Address:

1. Are you a new or continuing UMUC student, or considering applying to UMUC? 

Continuing Prospective
2. Have you already applied for Financial Aid?
No
3. If you have received an official financial aid award, are you satisfied with your award package?
No Does not Apply

4. How do you prefer to handle most of your financial aid services?

By telephone In Person

5. How do you prefer to be contacted?

Phone

6. Please rate the following on a scale of one to five (1 = not user-friendly and 5 = very user-friendly).

For obtaining general financial aid information, I found UMUC's website:

2 3 4 5
Not user-friendly Very user-friendly

Were you able to find what you were looking for?

No

If not, what information was not available?

7. Are you able to navigate MyUMUC to complete your financial aid forms and/or review your task list and accept/decline awards?

No

8. If you have called the Financial Aid Customer Relations Unit was the representative you spoke with:

  Courteous?
No N/A   Yes No N/A

9. If you have called the Financial Aid Customer Relations Unit and were transferred to a Financial Aid Counselor or Unit Supervisor did you find the person you spoke with:

  Courteous?
No N/A   Yes No N/A

Did the person resolve your issue?

No N/A

10. If you visited the Financial Aid Office was the front desk staff:

  Courteous?
No N/A   Yes No N/A

11. Did the staff member show genuine interest in answering your questions?

No N/A

12. If the staff member could not assist you, did he/she suggest any alternative choices/ideas?

No N/A
13. Please rate the following on a scale of one to five (1 = not at all satisfied and 5 = completely satisfied)

Overall, how would you rate your experience with the financial aid office?

2 3 4 5
Not at all satisfied Completely satisfied
14. Generally, what was the main reason you contacted the Financial Aid Office

FA Award                            Satisfactory Academic Progress (SAP)

Disbursement                       Withdrawal for classes

Scholarship                          Book Allowance

Other

15. Any additional questions, comments, concerns: