Undelivered, Lost, Stale-Dated, or Outstanding Refund Checks

If you have not received your refund check for financial aid or your student account balance and believe that it may be lost due to a change of address or other reason, you can follow the steps below to request a stop payment on the original check so that a new one can be reissued to you.

Changes of Address

Financial aid and regular refund checks are issued to your address of record. You are responsible for keeping your personal contact information up to date on the student portal at MyUMUC. If you had an address change or failed to update your address prior to the release of the refund check by the State of Maryland Treasurer's Office, the check may become undeliverable, lost, or outstanding. If your student account or financial aid refund check is deemed undeliverable by the post office, we will contact you by e-mail asking for your new address. Funds from unclaimed student refund checks are forwarded to the State of Maryland.

Financial Aid Refund Checks

Note that federal regulations require you to cash a federally funded refund check (Title IV Funds) within a timely manner, and all refund checks expire 180 days (six months) from the issue date of the check. If your refund check expires, we may reissue the refund if your attempt to recoup the funds is requested in a timely manner and not later than 45 days after the funds were returned or rejected. If you do not cash your refund check within 240 days of the original refund issue date, UMUC will cancel the check and the funds will be returned to the loan or grant fund the created the credit balance.

Important Things to Know About Requesting a Stop Payment/Reissue:

  • If you are requesting a stop payment on a check released from UMUC, you must certify that you have waited a minimum of 15 days before sending your request.
  • Once we receive your stop payment form, a stop payment will be placed on the original check. Therefore, if you receive the check in the mail, you may not cash it. If you cash or deposit the check, you will be liable for all costs incurred by your financial institution, not UMUC.
  • The reissue of a check takes about 14-21 calendar days from the time it was requested. If the funds are reissued by direct deposit, please allow approximately 7-10 calendar days.
  • Replacement checks or copies will come from the State of Maryland's Treasurer's Office, not UMUC.
  • If the check was paid, a copy of the cancelled check will be provided if requested.

Request a Stop Payment/Check Trace Request Form

The Stop Payment/Check Trace Request form may be completed and faxed to 301-985-7858, emailed to osacommunications@umuc.edu or mailed to:

University of Maryland University College
3501 University Blvd. East
Office of Student Accounts
Adelphi, MD 20783

Make sure to date and sign the form.