Frequently Asked Questions About Mediation  

Who can participate in mediation at UMUC?

Any member of the UMUC community can request mediation services; however, all parties involved must agree to participate in the process.

What is the role of a mediator?

In resolving disagreements, the mediator does not take sides or impose solutions. Instead, he facilitates fair and productive communication as a pathway to common ground, greater understanding and mutual agreement among those in conflict.

What topics are not appropriate for mediation at UMUC?

There are conflicts that fall outside of the mediation program’s purview, including current or pending legal actions, certain organizational or personnel decisions and safety/security concerns that have been referred to law enforcement.

The UMUC Mediation Services reserves the right to decline any mediation request it deems inconsistent with the program’s intent or resources.

What are the advantages of mediation?

Mediation empowers individuals to preserve relationships and resolve misunderstandings on their own terms, in a way that is proactive and non-adversarial. By focusing on the future, rather than analyzing the past, it promotes new ways of thinking and doing through collaborative problem solving and honest communication. And because it takes place in a setting that is both informal and confidential, mediation is less stressful and time consuming than other avenues of dispute resolution.

How do I prepare for mediation?

The UMUC mediation process requires no advance preparation other than an open mind and a positive outlook.

Additional information is available on the Mediation Services page, including contact information and PDF forms.