Alexandra (Alexa) Kim
Alexa Kim is vice president of Customer Service at UMUC. She joined UMUC in 2010 as assistant vice president in the Office of Information Technology; in that role, she focused on the leadership and program management oversight of the institution's highest priority—the relaunch and successful go-live of the PeopleSoft program. In her IT leadership role, she has also initiated key operational improvements, organizational structuring and staff development initiatives to mature IT capabilities and service delivery.
Ms. Kim brings more than 18 years of progressive leadership experience in customer service, communications and information technology. She served most recently as executive director of IT at The George Washington University in Washington, D.C. Her roles have focused on large programs and initiatives that significantly progress the technology foundations and customer experience of large and complex institutions. In addition, her leadership responsibilities include building and creating high-performing teams and managing large and varied units of IT services and operations.
In 2013, she presented at both EduCause and JiveWorld on UMUC’s global social collaboration platform, Engage. Previously, she has served as a speaker at various industry conferences, including the SANS Institute on end-user encryption.
Ms. Kim holds a BA in History and French from Vassar College, which included a study abroad year in Aix-en-Provence and Paris, France. Immediately after her undergraduate studies she worked as a Rural Community Development United States Peace Corps volunteer in Benin, West Africa. Her graduate degree is an MA in Telecommunications from The George Washington University. Additional executive/continuing education work includes a CIO Institute Certificate from Carnegie Mellon University, a Certificate of Professional Development in Management from the University of Pennsylvania Wharton School of Business, a Leadership Coaching Certificate from Georgetown University and coursework towards the Kellogg Executive Scholars Program at Northwestern University.