Alexandra (Alexa) Kim
Alexa Kim is vice president of Customer Service at UMUC. She joined UMUC in 2010 as assistant vice president in the Office of Information Technology.
Ms. Kim brings more than 20 years of progressive leadership experience in information technology, customer service and organizational change. Prior to UMUC, she served as executive director of IT at The George Washington University. Her roles have focused on large programs and initiatives that significantly progress the technology foundations and customer experience of large and complex institutions focused on growth. In addition, her leadership responsibilities include building and creating high-performing teams and managing large and varied units of both IT and business services and operations. She has also initiated key operational improvements, organizational structuring and staff development initiatives to mature capabilities and service delivery.
Ms. Kim holds a BA in History and French from Vassar College, which included a study abroad year in Aix-en-Provence and Paris, France. Immediately after her undergraduate studies she worked as a Rural Community Development United States Peace Corps volunteer in Benin, West Africa. Her graduate degree is an MA in Telecommunications from The George Washington University. Additional executive/continuing education work includes a CIO Institute Certificate from Carnegie Mellon University, a Certificate of Professional Development in Management from the University of Pennsylvania Wharton School of Business, a Leadership Coaching Certificate from Georgetown University and the Kellogg Executive Scholars Program at Northwestern University. In December 2015, Ms. Kim was awarded the UMUC Presidential Award.