How do I take a screenshot of my computer screen? (Windows)

There are several ways to take a screenshot on a Windows computer (instructions are also available for MaciPhone, iPad and Android devices). Here are two options:

Using the Snipping Tool

Step 1: Launch the Windows Snipping Tool application (Note: You may need to use the search function in your Windows Start menu or toolbar to locate the Snipping Tool application)

Step 2: Click the New button.

Step 3: Draw a box on your screen around the area you wish to capture. The contents of the box have been copied to your computer's clipboard. 

Step 4: Go to File > Save As and save the screenshot to your computer in a location of your choice.   

Step 5: If applicable, attach the screenshot when you submit a technical support web case at the Help Center or when you reply to an email request from a technical support agent.

Using the Print Screen Key

Step 1: Maximize the window you wish to capture and minimize all other windows.

Step 2: Press the PrtScn (Print Screen) key on your keyboard. The PrtScn key is usually located in the upper right corner of the keyboard above the Insert key or the Number keypad. This will save the image to the Clipboard.

Print Screen button
Step 3: Click Start > All Programs > Accessories > Paint. When Paint opens, click the Home tab and then click Paste.

Paste to MS Paint
Step 4: Click the Paint dropdown arrow to the left of the Home tab.

Paint Tab

Step 5: Select Save as in the dropdown menu. Then, select JPEG Picture and save the image to your computer.

Paint JPEG Picture

Step 6: Attach the screenshots when you submit a web case at or when you reply to an email request from a Support Agent.