Faculty and Staff: Ready to Serve You

Rodwell Cole

Military Advisor

rodwell.cole@umuc.edu

Rodwell Cole brings nearly 10 years of experience to UMUC’s advisory team. He has served as an admissions counselor and academic advisor and he has a passion for helping students navigate obstacles so they can achieve success.

Having family members who have served in the military as well as some that are still on active duty, Cole relishes the opportunity to be of service to our military and veteran students, and he is motivated by their determination to reach their educational goals.

"My advice to students is to be proactive. Reach out to professors, advisors, and the support staff. We are all here to support and consider your success our success," Cole says.

Barbara Kessler

Military Education Coordinator, Military Partnerships

301-887-7575
barbara.kessler@umuc.edu

Barbara Kessler's husband served in the military for 20 years, so she knows military life and the challenges it can present. She is an on-base military advisor for UMUC stationed at Fort Drum. In her role, she stresses the necessity of balance and time management and recommends blocking off certain times of the week for schoolwork. Kessler loves assisting military-affiliated students.

"After my youngest was off to kindergarten, I started working with military students," she says. "I fell in love with helping soldiers and talking to them about their education. There’s nothing more exciting than helping students pursue their degrees."

Julie McCarren

Senior Certification Specialist

240-684-2100 x25071
julie.mccarren@umuc.edu

Julie McCarren is a veteran of the United States Marine Corps, where she served from 2005 to 2009. Once she completed her active service, she decided to return to school and obtained her bachelor's degree in business communication. More recently, she earned a Master of Business Administration at UMUC.

McCarren has worked at UMUC for three years, helping veterans understand their benefits and improve their lives through education.

Vivian McGowan

Military Advisor

vivian.mcgowan@umuc.edu

Vivian McGowan offers assistance to military and veteran students in answering questions and helping solve problems. Whether it's registering for classes, planning course schedules, navigating benefits, exploring financing options, or just being there to listen, McGowan genuinely loves working with servicemembers, veterans, and their family members. She makes sure that students have the resources and support they need.

“The sacrifice that our servicemembers and their families make for us is immeasurable, and having the opportunity to give back to them and share educational opportunities with them is an honor,” she says.

McGowan earned bachelor's degrees in Spanish and teaching English as a second language as well as a Master of Education in higher education administration. She worked at an army base in Northern Italy for UMUC Europe before moving to Maryland. She enjoys traveling and loves being exposed to new cultures and experiences.

Timothy L. Powell

Military Education Coordinator, Stateside Military Operations

210-243-3138
timothy.powell@umuc.edu

Tim Powell has been advising students for more than seven years, including during his time at UMUC. He joined UMUC for the opportunity to support the military community and help students navigate the challenges of continuing their education. He is currently an advisor working in San Antonio, Texas, providing advisory service to students in Texas, Colorado, Oklahoma, Tennessee, and Kentucky.

Powell is no stranger to the military, having grown up in a military family. His father served 30 years in the Air Force, and many of his family members served in the Army, including his grandfather, who is a World War I veteran. As such, he is familiar with military life and the many unique challenges of servicemembers.

Powell holds two degrees in international relations. He stresses the importance of planning for the future, both in class and out, as well as developing the time management skills to balance schoolwork and life.

Valentina Singh

Military Advisor

valentina.singh@umuc.edu

Valentina Singh provides advisory services for military and veteran students at UMUC, serving a unique blend of students who require the attention and support of a caring knowledgeable advisor.

With a business relations and management background and more than 10 years of experience, Singh is able to serve students’ needs effectively. Being able to answer students' questions, provide them with the information they need to successfully handle the workload of college courses, and push them toward their future goals is Singh's mission.

“It just puts a smile on my face whenever I can help a student navigate their student portal and get them to the information that is right at their finger tips—even a task as simple as signing up for classes,” she says.

Lloyd "Milo" Miles

Senior Vice President, Global Military Operations

301-985-7257
lloyd.miles@umuc.edu

Maj. Gen. Lloyd "Milo" Miles (U.S. Army, Ret.) is senior vice president for Global Military Operations at UMUC. In this role, he oversees the administration and management of the university’s global military operations and partnerships in more than 20 countries in Europe, Africa, Asia, and the Middle East.

Prior to joining UMUC in January 2015, Miles served more than 32 years of active duty in a decorated military career that included multiple, distinguished leadership positions in education, training, combat readiness, and leader development of U.S. troops. In his last duty assignment, Miles served as senior commander of Joint Base Lewis-McChord, one of the largest military organizations in the country with 40,000 soldiers and airmen and 15,000 government civilians and contractors. His various military assignments have enabled him to serve in Europe, Asia, Africa, Middle East, and Latin America.

He has commanded at every level from captain to major general, including one of the earliest peacekeeping missions to the Sinai Desert as a company commander; commanding a battalion task force on a peace enforcement mission in Kosovo; and commanding a Brigade Combat Team in combat operations in Iraq.

Miles' principal staff assignments included serving as a battalion and brigade operations officer; liaison officer to the Egyptian Ministry of Defense in Cairo, Egypt; political-military planner for North Korea, Joint Staff, Pentagon; executive officer to the commander, U.S. Southern Command; and executive officer to the chief of staff of the Army.

Miles earned a Bachelor of Science in Engineering from the United States Military Academy at West Point and a Master of Science in National Strategic Studies from the U.S. Army War College.

Kelly Wilmeth

Vice President, Stateside Military Operations

240-684-2311
kelly.wilmeth@umuc.edu

Ms. Kelly Wilmeth is the vice president of UMUC's Stateside Military Operations. In this role, she is responsible for UMUC's staff and operations on military installations across the country and for overseeing UMUC's outreach to and growth among the military and veteran population. Ms. Wilmeth began her career with UMUC in 2009 while stationed in Korea with her husband, who is an active-duty Army officer. Ms. Wilmeth is a military spouse who has lived all over the world in the past 20 years. She has worked for several colleges and universities which provide educational services to the U.S. military and their families, to include City Colleges of Chicago – Programs for the Military Europe, the University of Oklahoma, and Embry-Riddle Aeronautical University.

Ms. Wilmeth holds a bachelor's degree in International Relations from Stanford University and a master's degree in Secondary Education from the University of New Mexico. As a military spouse, she has experienced first-hand the many challenges that the military lifestyle presents as it relates to education and employment. She is honored that her career in higher education provides her the opportunity to assist service members, veterans and military spouses to achieve their academic goals and career aspirations.

Joshua Fickes

Regional Director, Central Region, Stateside Military Operations

joshua.fickes@umuc.edu

Joshua Fickes began his career in higher education in 2007 and joined UMUC in 2012 as a military education coordinator at Fort Meade. He went on to manage the UMUC offices at Joint Base Andrews, Joint Base Anacostia-Bolling, and Naval Air Station Patuxent River. As regional director of the central region, Fickes manages UMUC offices and staff at all military installations in the Maryland, Virginia, and Washington, D.C., area.

In addition to serving military and veteran students and their families, Fickes is also an enlisted member of the Pennsylvania Air National Guard, where he is director of operations and trombonist with the Air National Guard Band of the Northeast. Having been deployed to Qatar, Kuwait, Bahrain, and Afghanistan in support of public affairs during Operation Enduring Freedom, Fickes witnessed military students in action down range, providing perspective of the importance of accessible military-trusted education.

Throughout his 19 years of service, he has been a military student himself and earned his Associate of Applied Science from the Community College of the Air Force, Bachelor of Music from Temple University, and graduate certificate in leadership and management from UMUC.

Nora Graves

Director, Stateside Military Operations, Military Partnerships

757-646-1530
nora.graves@umuc.edu

Nora Graves manages the Hampton Roads region for UMUC in support of active-duty servicemembers, veterans, and their families. She is also an adjunct professor in the writing department at UMUC.

Graves began her career with UMUC as one of the initial field representatives outside the Washington, D.C., metropolitan area and has since expanded UMUC's presence in the area to 10 full-time staff members who serve the many military installations in and around Norfolk. She is a military spouse herself, with three sisters who are also married to servicemembers, so she understands the unique challenges our students in the military face in acquiring their education.

Graves holds a bachelor's degree in education and a master’s in English, with a specialty in rhetoric, from Old Dominion University. She is a founding member and recent past president of the Virginia Advisory Council on Military Education.

Cheryl Harris

Associate Vice President, Stateside Military Operations

Col. Cheryl A. Harris (U.S. Army, Ret.) is responsible for the management of UMUC's staff and operations on military installations throughout the United States. Harris retired from the U.S. Army and joined UMUC in August 2015.

As a career soldier with 30 years of active-duty service, she served in a variety of staff and command positions throughout the years. She commanded the 502nd Military Intelligence Battalion and 470th Military Intelligence Brigade during combat operations in Iraq. Her various military assignments have enabled her to see the world and visit exciting destinations around the globe, including Africa, Asia, Europe, Latin America, and the Middle East.

Harris earned a Bachelor of Science in Criminal Justice from McNeese State University, a Master of Science in Management from Troy State University, and a Master of Science in Strategic Campaign Planning and Strategy from the Joint Forces Staff College. Harris is a certified Personal and Executive Coach through the College of Executive Coaching. As a retired Colonel, she understands the educational needs of servicemembers, veterans, and their families. Harris is excited to have the opportunity to continue to serve by being a voice and advocate for those who wear the uniform, those who have served in the past, and their family members.

Keith Hauk

Associate Vice President, Veterans Initiatives

Col. Keith Hauk (U.S. Armey, Ret.) provides vision, leadership, strategic oversight, and direction to university-wide student–veteran services. He ensures student–veterans receive the advocacy, resources, and support they need as they work toward their educational goals and successfully transition into the civilian workplace. In addition, he oversees operational support for military-connected students, including processing of VA certification for student–veterans and processing tuition assistance for active-duty military students.

Keith is a 29-year Army veteran who joined UMUC in September 2015. Over the course of his career he served in locations across the continental United States, Central America, Europe, and the Middle East, including combat tours in Afghanistan, Iraq, Kuwait, and Saudi Arabia. He holds an undergraduate degree from the United States Military Academy at West Point as well as advanced degrees from the Colorado School of Mines and the United States Naval War College.

Michelle Reitze

Assistant Vice President, Veteran Certification Office

Michelle Reitze is assistant vice president of Veteran Certification Office. In this role, she leads a team of school-certifying officials responsible for the certification of students receiving Department of Veterans Affairs educational benefits at all stateside and overseas locations. She joined UMUC in 2007 as an academic advisor and since then served in a variety of roles developing advising staff, supporting student outreach, and delivering strategic project outcomes.

Michelle earned her BA in Psychology from University of Virginia and her MS in Management specializing in Project Management from UMUC. She resides in Maryland with her Army-veteran husband and their daughter.

Sevgi Rochford

Assistant Vice President, Military Partnerships

240-684-2309
sevgi.rochford@umuc.edu

Sevgi Rochford is responsible for the management and administration of all UMUC operations on military installations throughout the United States. 

Rochford began working for UMUC in 1993 as a field representative and adjunct assistant professor at UMUC Europe. Since moving to Maryland in 1997, she has worked as an advisor, degree auditor, and director. She was instrumental in establishing the military and veterans advising teams. She enjoys teaching and loves working with military students who are eager to pursue higher education.

Rochford holds a bachelor's degree in economics from Dokuz Eylul University in Izmir, Turkey, and a master's degree in management from Troy University.

Christopher Palermo

Director of Military Portals, Military Partnerships

240-684-2300
christopher.palermo@umuc.edu       

Christopher Palermo is the director of Military Portals, Programs, and Partnerships. He and his team work with the various military portals to ensure a smooth business process and assist students in any way possible. They work extensively with colleagues in the overseas divisions. In addition, Palermo helps facilitate a number of military and Department of Defense civilian partnership programs.

Palermo started his career at UMUC as a graduate advisor in 2007. He finds that his service in the Marine Corps has provided him with invaluable insights into servicemembers’ perspectives on higher education, making his work to help members of the military community achieve their educational goals especially rewarding. Before joining UMUC, Palermo earned his degree in psychology and English literature from University of Maryland, College Park, and worked as a group counselor and in crisis intervention there.

Anna Quilter

Director of Eastern Region, Military Partnerships

240-676-9780       
annastasia.quilter@umuc.edu

Annastasia "Anna" Quilter is director of the eastern U.S. region of UMUC and supports active-duty servicemembers and their families and veterans from Florida to New York. She is motivated by her memory of her father returning home from Vietnam after serving in the Air Force and having limited options. She began her career at UMUC in 2005 as a graduate advisor, coordinator of special projects, and coordinator of the National Test Center at Fort Meade.

Quilter earned her MS in management with a specialization in advertising from UMUC and her BS in sports management/marketing from Clemson University. In addition to her work at UMUC, she serves as president of the Carolina Council on Military Education, striving to improve education opportunities for the military community in North Carolina and South Carolina.

Christopher Tipton

Director, Veterans Initiatives

240-684-2558
chris.tipton@umuc.edu

Christopher Tipton is director of Veterans Initiatives and Outreach. He organizes and directs all university initiatives related to student veterans to create multiple pathways to careers, help veterans obtain support and resources to meet their specific needs, and help facilitate their successful transition to civilian life.

Previously, Tipton was an associate director of military partnerships and worked with U.S. Department of Defense schools to promote degree opportunities for servicemembers, veterans, and defense department civilians. He joined UMUC in 2011 as an academic advisor. Tipton has a bachelor's degree in criminal justice from Marymount University and is finishing an MBA at UMUC. As the son of a U.S. Marine Corps veteran and son-in-law of a retired U.S. Navy captain, Tipton understands the challenges faced by veterans and their spouses and dependents before, during, and after their military service.

Tiffany Winston

Director of Western Region, Military Partnerships

240-684-2297
tiffany.winston@umuc.edu

Tiffany Winston began her career with UMUC in 2005 as a graduate academic advisor, counseling students on the importance of their academic achievement and success. In addition, she worked as an assistant director of New Student Recruitment and Advising in the Office of Enrollment Management.

As director of the western region, Winston manages the field operations for staff located on military bases in the western region of the United States. She grew up in a military family and understands the level of commitment and sacrifice of our military community. Winston places a high value on the attainment of education and believes it is a key factor in personal and professional success. She earned her bachelor’s degree from Boston College and her master's degree in management with a marketing specialization from UMUC in 2010.

James "Jim" Cronin

Vice President and Director, UMUC Asia

james.cronin@umuc.edu

James Cronin serves as vice president and director of the Asia division at UMUC, where he has worked since he retired from the U.S. Army as a lieutenant colonel in 2000. In 1980, he earned a Bachelor of Science in political science from DePaul University and was commissioned as a second lieutenant in the infantry. He also earned his Master of Science in public administration in 1999 from Central Michigan University and a graduate certificate in distance education from UMUC in 2002.

During an Army career that spanned more than 20 years, Cronin served as an infantry officer in the 8th Infantry Division (M) in Mainz, Germany; the 5th Infantry (M) at Fort Polk, LA; and the XVIII Airborne Corps at Fort Bragg, NC. He commanded two infantry companies and served as a brigade executive officer. He also served as recruiting company commander and held various positions in public affairs stateside in Fort Huachuca, AZ, and overseas in Korea and Bosnia. In his final assignment, he served as director of the Public Affairs and Journalism division of the Defense Information School at Fort Meade. His military service won him the Legion of Merit and six Meritorious Service Medals from the Army.

Since 2000, Cronin has focused on expanding UMUC's military enrollments stateside. He served for a number of years as associate vice president of program management, supervising various programs and partnerships. As program manager, he was responsible for all facets of the move into the GoArmyEd and Air Force institution portals. Cronin also developed and coordinated a number of special partnerships with military institutions, including the Army Signal Center graduate program, the Information Resource Management College, and the Army Command General Staff College. In addition, Cronin serves as an adjunct associate professor at UMUC, teaching Introduction to Public Speaking.

Robert "Bob" Loynd

Vice President and Director, UMUC Europe

Robert Loynd serves as vice president and director of UMUC Europe. He is responsible for the management and administration of all UMUC operations and staff across Europe, the Middle East, and North Africa.

Loynd joined UMUC following a distinguished career in the U.S. Marine Corps. He retired as a colonel in 2015 after three decades of military service. Loynd's operational assignments included service as a Marine Corps EA-6B Prowler pilot and squadron commander. He deployed overseas multiple times to the Western Pacific, as well as to the Middle East during Operations Desert Shield, Desert Storm, and Iraqi Freedom. He also received extensive language, cultural, and political/military training as a Russian foreign area officer, with duty in Belarus, Ukraine, and deployment to Georgia during Operation Auburn Endeavor. Loynd also served as the Marine Corps' senior representative to Guam and the Northern Mariana Islands, spearheading Marine Corps realignment efforts as part of a United States and Japanese strategic agreement to reposition forces from Okinawa to the Mariana Islands.

Loynd's staff assignments included two Pentagon tours at Headquarters Marine Corps, assignment to Combined Forces Command/U.S. Forces Korea in Seoul as a strategic planner, and service as director of the Foreign Language Training Center-Europe at the George C. Marshall European Center for Security Studies in Germany. His final military assignment before retirement was with NATO Headquarters in Brussels, Belgium, where he served as executive officer for the International Military Staff's Operations Division. He also served as an adjunct instructor for the Marine Corps Command and Staff College, teaching courses in joint military planning, operational art, and national security affairs.

Loynd received his BA in American studies from Colby College and his MA in international security studies from Tufts University.