If a prospective or current student has a complaint, the student must first go through UMUC's standard procedure for resolution of student grievances before submitting a complaint to an external entity.
UMUC is authorized by the Maryland Higher Education Commission (MHEC) to operate as an institution of higher education in Maryland. UMUC is a member of the State Authorization Reciprocity Agreement (SARA), which permits UMUC to offer distance education in 48 states and Washington, D.C. SARA stipulates that if a prospective or current student is not satisfied with the outcome of the institution's internal process, the complaint may then be brought to the SARA portal entity in the institution's home state. Student complaints regarding grades and student conduct penalties may not be addressed through SARA. UMUC's portal entity is MHEC. Find out about UMUC's state authorization.
Students who wish to file a complaint with MHEC should refer to MHEC's website for complete information.
MHEC's contact information is
Filing Complaints with Your State
Each state's higher education regulatory authority's contact information is provided in the section below entitled Contact Information for State Higher Education Regulatory Authorities.
Contacts for Maryland, Washington, and Virginia students seeking additional assistance with, or to file a complaint regarding, their student loans are also provided in the Contact Information section.
Under SARA, students may choose to work through their own state's portal entity for complaint resolution; however, MHEC is responsible for overseeing the investigation and complaint resolution. Each state’s portal entity can be found on NC-SARA's website by clicking on your state.
Filing Complaints with UMUC's Accreditor
UMUC is accredited by the Middle States Commission on Higher Education (MSCHE), a regional institution accrediting agency recognized by the U.S. Department of Education. Learn more about UMUC's accreditation. Prospective or current students who wish to file a complaint with MSCHE should refer to the MSCHE website for complete information.
MSCHE's contact information is
Contact Information for State Higher Education Regulatory Authorities
Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Phoenix, AZ 85007
Attorney General's Office, California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Tucker, Georgia 30084-5305
Hawaii Postsecondary Education Authorization Program
335 Merchant Street, Room 310
Honolulu, HI 96813
P.O. Box 541
Honolulu, HI 96809
You may file a complaint with the Hawaii Postsecondary Education Authorization Program (HPEAP) after you exhaust all administrative remedies available at UMUC; however, if your complaint involves a violation of state or federal criminal law, this requirement does not apply.
Are you a former student? If it is still within two years after you discontinued enrollment at UMUC, you may file a complaint. If two years have passed, the time within which you could file a complaint has passed; however, if your complaint is related to obtaining transcripts, the two-year restriction does not apply.
STEP 1: Complete and submit the HPEAP complaint form. HPEAP may investigate complaints based on possible violations of Act 180, SLH 2013, or any rules promulgated under this act. HPEAP does not have jurisdiction to consider complaints that infringe on the academic or religious freedom of or question the curriculum content of an institution.
STEP 2: After you complete the HPEAP complaint form, HPEAP determines whether your complaint was properly filed and whether it warrants investigation. If a complaint warrants investigation, HPEAP forwards the complaint to UMUC. UMUC has 30 days to respond in writing to the complaint. During the 30-day period, UMUC, with HPEAP's assistance, may attempt to resolve the complaint with you. If HPEAP determines at any time that the complaint no longer warrants investigation, HPEAP will dismiss the complaint.
STEP 3: If a complaint is not resolved within the 30-day period, HPEAP may dismiss the complaint based on the response of UMUC or investigate and, where appropriate, take disciplinary action in a manner consistent with Hawaii Revised Statutes Chapter 91.
Idaho Private Postsecondary Educational Institutions
650 West State Street, Suite 307
Boise, ID 83702-0037
Contact: Val Fenske, Private Postsecondary and Proprietary Schools Coordinator
P.O. Box 83720
Boise, ID 83720
UMUC's home state is Maryland. Complaints from students located in any state may be submitted to the Maryland Higher Education Commission.
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Dept. of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30004
Lansing, MI 48909
Board of Trustees, Mississippi Institutions of Higher Education
3825 Ridgewood Road
Jackson, MS 39211
Nebraska's Coordinating Commission for Postsecondary Education
140 N. 8th Street
Lincoln, NE 68508
P.O. Box 95005
Lincoln, NE 68509-5005
New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234
Rhode Island Board of Governors for Higher Education
80 Washington Street
Providence, RI 02903
After exhausting all UMUC internal complaint procedures, students taking courses in Texas may contact the Texas Higher Education Coordinating Board and/or the Texas Attorney General to file a complaint.
Find out more about the rules governing complaints for students residing in Texas.
After exhausting all UMUC internal complaint procedures, online students who are residents of Texas may file a complaint with UMUC's State Approval Agency.
P.O. Box 12788
Austin, TX 78711-2788
Scott W. Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
Washington Workforce Training and Education Commission
Office of the Governor
P.O. Box 40002
Olympia, WA 98504-0002
District of Columbia Higher Education Licensure Commission
810 First Street NE
Washington, D.C. 20002
Northern Mariana Island
Northern Mariana Department of Education
CNMI Public School System
Saipan, MP 96950-1250
Republic of the Marshall Islands
Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
Federated States of Micronesia
FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941